No Return Policy for Sportsinfra.store

1. Policy Overview

Due to the specialized nature of sports infrastructure products, sportsinfra.store follows a strict No Return Policy. All sales are final once an order has been confirmed and dispatched. Buyers are advised to thoroughly review product specifications, dimensions, warranties, and compatibility before placing an order.

2. Scope of Policy

This policy applies to, but is not limited to, the following categories:

• Indoor and outdoor sports flooring (e.g., vinyl, acrylic, synthetic turf, interlocking tiles, rubber)
• Sports equipment
• Heavy or bulk items requiring logistical coordination

3. Why Returns Are Not Accepted

• Heavy and Bulky Items: The size and handling requirements of these products make return logistics complex and costly.
• Installation Sensitivity: Most products are intended for professional installation and can be damaged or altered during handling or partial installation.
• Project-Specific Purchases: Items are generally purchased as part of larger infrastructure projects with no resale or reuse value for others.

4. Buyer Responsibility

Before placing an order, the buyer must:

• Verify technical specifications and area measurements
• Confirm product suitability for intended usage and location
• Seek assistance from our product experts, if required
• Carefully inspect all quotations, order forms, and proforma invoices
• Ensure that delivery access and unloading conditions at site are suitable

5. Shipping & Transit Responsibility

All shipments of sports infrastructure products are handled by third-party logistics or freight service providers. Once the goods leave the warehouse or supplier’s facility, the responsibility for transport, handling, and timely delivery rests solely with the assigned shipment carrier.

In case of transit damage, delays, or handling issues, customers must:

• Inspect the shipment at the time of delivery
• Note any visible damage or discrepancies on the delivery receipt
• Immediately contact the shipment carrier to file a formal complaint or damage claim

Sportsinfra.store and the product supplier are not liable for any losses or damages arising from third-party logistics errors, including delays, mishandling, or transit-related damages.

We advise customers to consider shipment insurance for high-value or bulk orders.

6. Defective or Damaged Goods

This policy does not limit your rights in the event of:

• Mismatch between ordered and delivered items

In such cases, you must notify us in writing within 48 hours of delivery with supporting photos, delivery receipt notes, and a detailed explanation. Valid claims will be addressed through repair, replacement, or other remedial action as per our discretion.

7. Cancellations and Refunds

Order cancellations are not permitted once the order is confirmed and processing has begun. Refunds will be issued only in cases where:

• The product is no longer available from the manufacturer
• There is a genuine error on part of the supplier or platform

8. Contact for Support

For any queries, please contact:

Customer Support Team
📞 +91 73492 92299
📧 contact@sportsinfra.store
🌐 sportsinfra.myshopify.com

9. Amendments

Sportsinfra.store reserves the right to revise this policy at any time without prior notice. Please refer to the latest version on our website before making a purchase.