FAQs
🛠️ Product & Technical Questions
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What types of sports infrastructure products do you offer?
We offer a wide range of professional-grade sports infrastructure materials including:
- PU Primer, Binders, Sealer, Topcoat, Spray and Adhesive.
- Artificial Turf (including FIFA Certified options)
- Acrylic Resurfacer, Cushion and various colours.
- EPDM Granules
- Wooden Flooring System
- Sports Equipment
All products are sourced from trusted Indian and international brands.
What is PU sports flooring?
PU (Polyurethane) sports flooring is a high-performance, seamless, multi-layer flooring system widely used in indoor sports facilities like basketball courts, badminton arenas, and gymnasiums. It provides shock absorption, durability, and uniform playability, making it suitable for both professional and recreational use.
What is acrylic sports flooring and where is it used?
Acrylic sports flooring is a cost-effective, hard-court surface made of multiple layers of acrylic coatings. It’s ideal for outdoor courts like tennis, basketball, volleyball, and multi-sport areas. Acrylic systems offer good bounce, UV resistance, and customizable grip levels.
What is the difference between PU and Acrylic Flooring?
Are your products certified?
Yes, many of our products are certified by international sports bodies such as FIFA, ITF, BWF, and comply with EN and ASTM standards. Certifications are listed in the product catalogue and on each product page.
Are your artificial turf products FIFA certified?
Yes, we offer FIFA Quality and FIFA Quality Pro certified turf systems suitable for professional football fields. These are sourced from international suppliers and are compliant with global performance and safety standards.
What adhesives do you supply?
We stock PU adhesives used for bonding turf joints, rubber tiles, and cushion layers. Our adhesives are known for their strong bonding strength, moisture resistance, and flexibility—ideal for both indoor and outdoor applications.
Where can these products be applied?
Our materials are suitable for a wide range of projects including:
- Indoor & Outdoor Sports Courts (Tennis, Basketball, Badminton, Volleyball)
- Turf Fields (Football, Cricket, Multi-sport
- School & Institutional Grounds
- Clubhouses, Academies, & Stadium Complexes
What is a FIFA certified turf?
FIFA certification ensures that a turf system meets the performance, safety, and durability standards set by FIFA. A FIFA Quality Pro certified turf is suitable for professional match play and typically used in stadiums and high-level clubs.
Can I get help choosing the right product for my project?
Absolutely! Our team can assist with product recommendations based on your project’s sport type, usage level, climate conditions, and budget. You can reach out through our contact form.
Do your products come with technical data sheets or certifications?
Yes. Each product comes with technical data sheets (TDS), safety data sheets (SDS), and applicable certifications. These can be viewed on the product pages or requested from our team.
How do I know which product is right for my project?
Our team is here to help! You can contact us with project details (location, sport type, budget, surface area), and we’ll recommend the best-fit materials and systems.
🚚 Delivery & Shipping
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What delivery options are available?
We offer two convenient options:
- Shipping via our trusted third-party logistics partners
- Self-pick-up from designated warehouses, depending on the product and location.
You can choose your preferred option at checkout.
Where do you deliver?
We provide delivery across India through third-party logistics providers.
Who handles the shipping process?
Shipping is fulfilled through trusted third-party logistics providers. While we coordinate and facilitate the process for you, the actual movement of goods is handled by these external partners.
How long does delivery take?
Delivery is managed by the third-party logistics provider. Once dispatched, tracking details will be shared with you. Please contact the logistics provider directly for any issues related to shipping.
Can I track my order?
Yes! Once your order is dispatched, we will send you shipping confirmation and tracking details via email or WhatsApp so you can monitor the shipment status in real time.
Are there any shipping charges?
Shipping charges depend on product dimensions, weight, and destination. Applicable costs will be calculated at checkout.
Is SportsInfra.Store liable for shipping delays or damage?
Please note that while we assist with logistics coordination, SportsInfra.Store is not responsible for delays, damages, or losses caused by third-party transport providers. All shipments are handled at the buyer’s risk once dispatched.
However, our team will fully support you in resolving any issues that arise during transit.
What should I do upon receiving the shipment?
We strongly recommend that you:
- Inspect the materials at the time of delivery
- Take photos of the package (especially if damaged)
- Report any discrepancies or damage to us within 24 hours
This helps us support you quickly and file claims with the logistics provider if needed.
🧰 Installation & Support
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Do you provide installation services?
While we don’t directly offer installation, we work closely with trained applicators and certified contractors across India. We’re happy to connect you with trusted partners based on your location and project scope.
Do your products come with installation guidelines?
Yes, most of our products come with detailed installation manuals and technical data sheets. These can be downloaded from the product pages or requested from our team.
🛒 Ordering & Payments
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How do I place an order?
You can place orders directly through our website, through the contact form on the website or via email. Our team will follow up to finalize specs, pricing, and delivery.
What payment options do you offer?
We offer secure online payments or bank transfers. Details will be shared at checkout or by our sales team during order confirmation.